Effective date: April 22, 2026
Ohana Care ("us", "we", or "our") operates the https://ohanacare.ca website (the "Service"). This page describes the personal data we collect through our website and how we handle it.
By using the Service, you agree to the collection and use of information in accordance with this policy. Terms not defined here have the meanings given in our Terms and Conditions, available at https://ohanacare.ca.
Note: This policy covers information collected through our website only. Personal and health information collected when you become an Ohana Care client is governed separately by your care services agreement and applicable health privacy legislation.
Definitions
- Service — the https://ohanacare.ca website operated by Ohana Care.
- Personal Data — data about a living individual who can be identified from that data, or from that data combined with other information we hold.
- Usage Data — data collected automatically by the Service (for example, page visit duration).
- Cookies — small files stored on your device.
Information We Collect
Personal Data. When you use the Service, we may ask you to provide information that identifies or contacts you, including:
- Email address
- First and last name
- Phone number
- Address, city, province, postal code
- Any information you submit through our website forms (including the "Is It Time for Home Care?" assessment and caregiver tools)
We may use this information to contact you with newsletters, service updates, or promotional materials. You can unsubscribe at any time via the link in our emails or by contacting us.
Usage Data. We may collect information on how the Service is accessed, including IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and other diagnostic data.
Cookies and Tracking. We use cookies and similar technologies to operate the Service and analyze usage. Categories include:
- Session cookies (to operate the Service)
- Preference cookies (to remember settings)
- Security cookies (for security purposes)
- Analytics and advertising cookies (see "Third-Party Services" below)
You can set your browser to refuse cookies or notify you when they're being sent. Some parts of the Service may not function correctly without them.
How We Use Your Data
Ohana Care uses the collected data to:
- Provide and maintain the Service
- Respond to inquiries and provide customer support
- Send you news, service updates, and information about our services (where permitted)
- Notify you about changes to the Service
- Analyze and improve the Service
- Detect, prevent, and address technical issues
- Meet our legal and regulatory obligations
Your Rights Under Canadian Privacy Law
We are based in Canada and comply with Canadian privacy legislation, including:
- The federal Personal Information Protection and Electronic Documents Act (PIPEDA)
- Alberta's Personal Information Protection Act (PIPA)
- British Columbia's Personal Information Protection Act (PIPA)
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw your consent to our use of your information (subject to legal or contractual restrictions)
- File a complaint with us or with a privacy commissioner
To exercise these rights, contact us using the details under "Contact Us" below. We may ask you to verify your identity before responding.
You may also contact the relevant privacy commissioner:
- Office of the Privacy Commissioner of Canada — priv.gc.ca
- Office of the Information and Privacy Commissioner of Alberta — oipc.ab.ca
- Office of the Information and Privacy Commissioner for British Columbia — oipc.bc.ca
Breach notification. If a privacy breach involving your personal information creates a real risk of significant harm, we will notify you and the applicable privacy commissioner as required by Canadian law.
Rights Under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have additional rights under the GDPR, including the rights of access, rectification, erasure, restriction of processing, objection, data portability, and withdrawal of consent. You may also file a complaint with your local data protection authority. Contact us to exercise these rights.
Retention of Data
We retain personal data only as long as necessary for the purposes set out in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for a shorter period, except where it's used to strengthen security, improve functionality, or where longer retention is required by law.
Transfer of Data
Some of our service providers (including Google, Meta, HubSpot, and Jotform) are based outside Canada, which means your information may be processed in other jurisdictions — primarily the United States — where privacy laws may differ from those in Canada. By using the Service, you consent to this transfer. We take reasonable steps to ensure your data is handled securely and in accordance with this policy.
Disclosure of Data
We may disclose your personal data in the following circumstances:
- Business transactions. If Ohana Care is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before any transfer subjects your data to a different privacy policy.
- Legal requirements. We may disclose your personal data if required by law, in response to valid requests by public authorities (such as a court or government agency), to protect our legal rights, to prevent or investigate wrongdoing, to protect the safety of users or the public, or to protect against legal liability.
Security
The security of your data is important to us. We take reasonable commercial steps to protect your personal data. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We use third-party companies to help operate the Service, analyze usage, and deliver advertising. These third parties only access your personal data to perform tasks on our behalf and are obligated not to use it for any other purpose.
Analytics
- Google Analytics — web analytics service by Google. You can opt out using the Google Analytics Opt-out Browser Add-on. Privacy info: policies.google.com/privacy
Advertising and Remarketing
- Google Ads — remarketing service by Google. Opt out or customize ads: google.com/settings/ads
- Meta Pixel and Facebook Ads — remarketing service by Meta. Opt out via facebook.com/help/568137493302217, or through the Digital Advertising Alliance of Canada: youradchoices.ca
Forms and Assessments
- Jotform — used to collect and process responses to forms on our website, including the "Is It Time for Home Care?" assessment and caregiver tools. Privacy info: jotform.com/privacy
Links to Other Sites
Our Service may contain links to other sites we don't operate. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
Minors
Some Ohana Care services — such as Pediatric Care and Family Support for Children with Disabilities (FSCD) — are provided to minors in a clinical context. Personal and health information collected as part of those services is handled under the applicable client service agreement and health privacy legislation, not through this website.
We do not knowingly collect personal information directly from individuals under the age of 18 through our website. If you are a parent or guardian and believe your child has submitted information to us through the Service, please contact us and we will take steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will provide more prominent notice (for example, by email or a notice on the Service). Your continued use of the Service after any changes means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your privacy rights:
- Email: hello@ohanacare.ca
- Phone: 403-917-1778
